Affected By The Collapse Of Monarch? Here’s What You Need To Know…7 Oct 2017

If you’re one of the thousands of people with a cancelled flight or holiday following Monarch entering administration, you’ll likely have a lot of questions.

To outline the steps to take, we’ve created a guide in order of priority showing what you need to do, and where you can seek expert help.

Whether you’re one of the 110,000 travellers currently overseas with no flight home or amongst the 300,000 with an upcoming holiday that’s been cancelled, here’s what you need to know.

  1. How to get home if you’re currently on holiday

If your flight home has been cancelled, the Civil Aviation Authority (CAA) is arranging flights for those who were due to fly back to the UK on or before Sunday 15 October at no extra cost. Details of replacement flights will be available at a minimum of 48 hours before passengers were originally due to travel.

If you’re due to fly back after this date, you will be booked onto an already scheduled flight and details will be sent via text, email or through a travel agent, so make sure to check your phone.

  1. What to do if your upcoming holiday has been cancelled

If your holiday was booked through a travel agent or part of a package holiday, check whether you have ATOL protection. If yes, your ATOL certificate should have instructions for what to do next.

If you booked directly through Monarch, the CAA has advised that full refunds will be issued as soon as possible.

  1. Check whether you’re eligible for compensation

Package holiday customers who are ATOL protected will be able to claim for expenditure caused by the cancellations and more information can be found here

Additionally, anyone who is currently on holiday with Monarch and had their flight back to the UK cancelled, or was booked on a flight due to depart within 14 days following the cancellations is entitled to additional compensation – up to £520.

  1. How to submit a compensation claim

You need to have your flight number and date that the flight was scheduled to take off before the cancellation.

Once you have this, download the airFair app (free on iOS and Android) or log onto to start your claim there. Once submitted, the airFair team will handle the claims process to recover the compensation that you are entitled to.

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